Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our services, including:

• Account Information such as your name, email address, organization, and account settings.
• Google Business Profile Data that you authorize us to access through Google's APIs, including business profile information, reviews, ratings, questions, posts, performance metrics, and other available data.
• Usage Information such as login activity, browser information, device type, IP address, and feature usage.
• Support Communications when you contact our support team.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the platform.
• Manage connected Google Business Profiles.
• Publish posts and updates on your behalf.
• Generate analytics, reports, and business insights.
• Provide AI-assisted review responses and other AI features.
• Improve platform performance and user experience.
• Provide customer support.
• Maintain platform security and prevent unauthorized access.
• Comply with applicable legal obligations.

3. Google Business Profile Data

Our platform accesses Google Business Profile data only after you authorize the necessary permissions to us.

We process this information solely to provide the features and functionality requested by you, including review management, performance reporting, posting updates, analytics, and related services.

Your use of Google services is also subject to Google's applicable terms and privacy policies.

4. Link Click Tracking

If enabled, Crimxon may measure the number of clicks on supported Call-to-Action (CTA) links created through Google Posts.

Link click tracking is optional and can be enabled or disabled through your account settings. Call CTAs are not included in this feature.

5. AI-Powered Features

Certain features may use artificial intelligence to generate content, such as suggested responses to customer reviews.

AI-generated content is intended to assist users and should be reviewed before publication.

6. Data Sharing

We do not sell your personal information.

Your information may be shared only when necessary to:

• Provide services you request.
• Integrate with authorized third-party providers.
• Comply with legal obligations.
• Protect the security and integrity of our platform.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain sensitive information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Publicly available information is outside our control and is not retained by us.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your data where permitted by law.
• Withdraw previously granted permissions.
• Request a copy of your personal information.

Upon your request, we will delete sensitive personal information we hold about you, subject to applicable legal obligations and reasonable operational requirements. Publicly available information is not covered by this deletion request and remains outside our control.

10. Cookies and Analytics

We may use cookies and similar technologies to maintain your session, remember preferences, improve platform performance, and understand how our services are used.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

12. Contact Us

If you have questions regarding this Privacy Policy or how your data is processed, please reach out to your assigned Crimxon account manager.